ELIGIBLE PRODUCTS

Products eligible for return are those for which no exception was indicated at the time of purchase.

RETURN CONDITION

Items must be sent back unused, intact and complete, with their original components and accessories.

RETURN PERIOD

The period during which a return may be requested is the one stated at the time of ordering, in line with the applicable rules.

FAULTY OR INCORRECT ITEM

If an item is faulty on arrival or does not match the order, a solution may be offered after verification.

REFUND

Once the return is accepted, the refund is initiated via the original payment method, in accordance with applicable obligations.

EXCHANGE SUBJECT TO AVAILABILITY

An exchange may be offered when the item is available and this option meets the stated need.