DESTINATIONS AND ACCESS

We deliver to many destinations. Access to the delivery location must be possible and secure so that the parcel can be handed over.

PREPARATION AND DISPATCH

Once confirmed, the order is prepared and then dispatched. An order may be split into several parcels depending on availability and logistics.

CARRIERS AND SUBCONTRACTING

We work with international carriers. The final mile may be carried out by a local partner, in line with network practices.

TRACKING AND INFORMATION

Tracking is available when the carrier offers it. Some stages may not appear, particularly during transfers between operators.

DELIVERY INSTRUCTIONS

Instructions can be added when ordering. Carriers will try to follow them as far as possible and in line with their policies.

DELIVERY TO A PICKUP POINT

Depending on the destination, the parcel may be delivered to a pickup point. Storage and collection conditions are the responsibility of the local provider.

UNDELIVERED OR RETURNED PARCELS

If delivery fails, the parcel may be held or returned. Contact us to review the options available in your situation.

CUSTOMS CHECKS

International shipments may be subject to checks. Additional information may be requested to complete customs clearance.

DAMAGED PARCELS

In the event of damage, keep the evidence and contact us. Photos and an accurate description help speed up the handling of your claim.

ASSISTANCE

For any question, our team can support you using the tracking information and the carrier’s procedures.