INFORMATION PROCESSED DURING A PURCHASE

We process the information needed to complete your order: identity, contact details, addresses, details of the items purchased, and information required for payment through secure providers.

USE FOR CUSTOMER SERVICE

This information may be used to answer your requests relating to orders, returns, exchanges, and to resolve delivery or payment issues.

CARD INFORMATION PROTECTION

Card information is handled by payment providers. We do not store the full number. Exchanges are encrypted and security checks are applied to reduce the risk of unauthorised access.

PROTECTION OF CONTACT INFORMATION

Your contact details are used to inform you of order progress and to facilitate delivery. We limit internal access and external sharing to the strictly necessary parties.

NECESSARY AND CONTROLLED SHARING

Carriers, payment providers, security services and hosting companies may process part of the information to provide the service. They must comply with confidentiality and security obligations.

ACCESS CONTROLS AND AUDITS

We apply role-based access controls, logging of sensitive operations and internal reviews to strengthen the security and compliance of our processing.

SECURITY MEASURES

We use technical and organisational safeguards including encryption, monitoring and regular maintenance to protect the information processed on the platform.